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Quality, Safety & Value

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National Compliance and Ethics Week April 27 - May 1, 2015

Co-sponsored by QSV’s Office of Compliance and Business Integrity (CBI) and the National Center for Ethics in Health Care (NCEHC) through its IntegratedEthics (IE) initiative, this annual event highlights the importance of organizational integrity, business compliance and ethics quality in providing the best services and care to the nation’s Veterans. This year’s theme is “Excellence and Integrity”. The CBI program is committed to achieving the highest standards of business integrity, while the IE program enhances ethics quality.

In February, 30 VAMC facility leaders representing mostly VISNs 5-9 gathered for Medical Staff Leadership boot camp.  Through extensive discussion and personal knowledge, the week-long training program enhanced participants’ skills as subject matter experts and strengthened their capacity to advise senior VAMC leadership. Hosted quarterly by QSV’s Medical Staff Affairs division, each boot camp provides an overview of how to manage VAMC facility clinical professional practice processes, and is designed to be highly interactive. A key area of focus during the February session was the monitoring of clinical staff competency; from addressing concerns about clinical staff practice to identifying possible “red flags” when hiring new candidates using VetPro (VHA’s electronic credentialing system) as a supervisory tool.   Participants also learned how to handle complex situations such as adverse privileging processes, including reports to State Licensure Boards.

To learn more about QSV, read the "Opening Doors to Better Health Care" article by Acting Assistant Deputy Under Secretary for Health for Quality, Safety and Value, Robin Hemphill, MD, in “The Year in Veterans Affairs & Military Medicine 2014-2015”

The QSV article starts on page 54 and ends on page 59.


Working with experts across the VA,  QSV’s Office of Health Systems Innovation and Office of System Design and Improvement (SR) developed the Emergency Medicine Management Tool (EMMT), an innovation that helps VHA emergency departments (EDs) improve performance. The EMMT works with emergency department integration software (EDIS) to help VHA EDs and urgent care clinics monitor and compare performance on key metrics such as wait times, length of stay, service quality and productivity.  By enabling facilities to assess performance in real time, the EMMT improves Veterans’ care through the reduction of patient waiting times, more efficient use of emergency medicine resources, and standardization of operations across VHA facilities. Earlier this year, the EMMT was named  winner of the 2015 “Igniting Innovation” High Risk/High Reward Dynamite Award.   Sponsored by the American Council for Technology and Industry’s Council (ACT-IAC) Institute for Innovation, the Igniting Innovation awards honor cutting-edge solutions to federal government IT challenges.  The EMMT was also named among the competition’s top 30 government IT innovations.

Want to learn more about the Office of Quality, Safety & Value? Click here to view our About Page.


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